C&F Agent Services

Lotus GTL – CST Agent Service

At Lotus Global Trade & Logistics (Lotus GTL), our CST Agent Service provides a complete solution for Customs, Shipping Line, and Terminal Handling operations in Bangladesh and international ports. We act as a trusted intermediary between importers, exporters, shipping lines, and port authorities — ensuring smooth, transparent, and compliant cargo movement from vessel arrival to warehouse delivery. Our experienced CST team manages every detail, including documentation, port handling, terminal coordination, vessel scheduling, and customs clearance support — offering clients a hassle-free experience throughout the logistics chain.

Core Services

Customs Liaison & Support

Coordination with Bangladesh Customs and NBR-authorized officers

Customs manifest verification and submission through ASYCUDA World

Duty, VAT, and tariff calculation under HS code classification

Handling of bonded warehouse, EPZ cargo, and transshipment clearance

End-to-end customs entry processing and clearance tracking

Shipping Line & Port Handling

Liaison with major shipping lines (Maersk, CMA CGM, MSC, Hapag-Lloyd, etc.)

Vessel schedule confirmation and discharge planning

Container tracking, offloading, and stacking management

Preparation of delivery order (DO) and port entry pass

Handling of demurrage and detention settlements

Terminal & Yard Operations

Full supervision of container yard (CY) and freight station (CFS) handling

Loading/unloading, weighing, and sealing services

Reefer (temperature-controlled) container monitoring and reporting

Loading/unloading, weighing, and sealing services

Coordination with terminal operators and transporters for fast cargo movement

Documentation & Compliance

Preparation and submission of required documents (B/L, COO, CI, PL, etc.)

BSTI, DoE, and Port Authority compliance guidance

Coordination for insurance, inspection, and fumigation (where required)

Electronic document exchange (EDI) for instant data transfer

Record maintenance for audit and post-clearance reporting

Process Flow

Step 1

Cargo & Vessel Arrival: Vessel arrival notice confirmation and manifest collection.

Step 2

Documentation: Verification of commercial invoice, packing list, B/L, COO, and import/export permit.

Step 3

Port & Terminal Coordination: Container offloading, stacking, and inspection at port terminal.

Step 4

Customs & Shipping Line Liaison: Submission through ASYCUDA system and coordination with customs & shipping line.

Step 5

Delivery & Dispatch: Final release order, delivery order processing, and warehouse delivery coordination.

Step 6

Reporting & Monitoring: Digital reporting of clearance status, cost, and delivery confirmation.

Key Advantages

24/7 operational support at Chattogram, Mongla, ICD Kamalapur, and Benapole

Professional liaison with customs, shipping lines, and port authorities

Full digital integration with ERP & client dashboards

Transparent cost structure and automated billing system

Certified and experienced CST professionals for every project

Compliance & Certifications

Our CST Agent operations are fully compliant with:

Bangladesh Customs Act, 1969

Port Authority & Terminal Regulations

BSTI and Department of Environment (DoE) guidelines

ISO 9001:2015 – Quality Management System

HACCP & GMP (for food and temperature-sensitive cargo)

Why Choose Lotus GTL CST Service

Because Lotus GTL ensures precision, compliance, and reliability in every logistics step. Our CST Agent division is built to manage the most complex cargo movements — integrating customs, shipping line, and terminal operations under one digital platform. We don’t just move cargo — we move it with intelligence, efficiency, and accountability. With Lotus GTL, your shipment is always secure, traceable, and on schedule.